Website E-Ticket Refunds

Please fill out the form below to request a refund on your ticket purchased on any Air China website (with the exception of AIRCHINA CHINA website and United States website). Please make sure all the information is correct so we can process it accordingly. Once you click on "Submit Request", this information will be transmitted to our Refunds department.

Note: at this point it is only possible to submit refund requests online for tickets purchased on Air China's websites around the world. For all other refunds, please contact your source of purchase.