Contact Us


Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas, Makati City 1225

Reservations: +63.2.808.5777/ +63.2.330.5074

Facsimile(FAX): +63.2.553.0947

E-mail: /

Business Hours: 0830 to 1200 / 1300 to 1700 Monday to Friday

Toll-free call center: 00.800.86.100.999

The call center can be accessed through PLDT and SMART telephone and mobile lines.

English speakers may press 2.

Business Hours: 0830 to 1800 Monday to Sunday, including public and special holidays


Airport office

Room 425, International Passenger Terminal, Ninoy Aquino International Airport Terminal 1, Pasay City, Philippines

Telephone: +63.2.836.9312

Phoenix Miles member service center

Hotline: / 00.86.4006.100.666 (long distance charges apply)



Mail Box: Beijing International Post Office (PO) Box: 100071-666 PR China 100071