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Notice to Passengers
Dear Passengers,
Welcome to Air China. We suggest you read this Notice carefully before making your booking to best facilitate your trip. You may also inquire about our General Conditions of Carriage for Passenger and Baggage by visiting our website or calling our service hotlines.

1. Ticket
Ticket means either the document entitled ¡°Passenger Ticket and Baggage Check¡± or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.

2. Validity Period of Ticket
A normal fare ticket is valid for carriage for one year from the date of commencement of travel or, if no portion of ticket is used, from the date of issue thereof. The period of validity for a special fare ticket is subject to our relevant policies.

3. Fare
3.1 Applicability of Fares
Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport between airport and town.
3.2 Normal Fare
Normal Fare means the highest fare established for First Class, Business Class and Economy Class that is applicable within a given period.
3.3 Special Fare
Special fare means all fare types other than ¡°Normal Fare¡±.
3.4 Child Fare
For domestic travel children in the age bracket 2-11 are charged 50% of the normal adult fare or charged other applicable special adult fares. For international travel children are charged 75% of the applicable adult fare.
Unaccompanied Minors are charged subject to our applicable fare policies.
3.5 Infant Fare
Infants under the age of 2 who are not provided the seats are charged 10% of the normal adult fare.
Helpful Tips
Some discounted tickets involve restrictions of use, including, but not limited to, Non-Refundable, Non-Rebooking and Non-Endorsable. Please be aware of the fare restrictions of your ticket when making a booking so that you can choose the most suitable fare for you.

4. Taxes & Fees
The applicable taxes and fees levied by the government, relevant authorities or airport operators are not included in the fare, and shall be payable by the passenger.

5. Sequence and Use of Coupons
The Ticket you have purchased is valid only for the transportation shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final place of destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. The Tariff for your fare forms an essential part of our contract with you. The Ticket will not be honored if all the coupons are not used in the sequence provided in the Ticket when issued.

6. Itinerary Receipt of E-ticket for Air Transport
The Itinerary Receipt of E-ticket is a payment or reimbursement voucher for passengers that have purchased the e-ticket in China. The voucher reminds the passenger of itinerary. You may obtain it from Air China or from our authorized agents either at the time of e-ticket purchase or within seven days after take-off. The Itinerary Receipt of E-ticket cannot be re-printed and will not be reissued if lost.

7. Limitations of Carriage

Acceptance for carriage of Unaccompanied Minor, the disabled persons, pregnant women, persons with illness or other people requiring special assistance, is subject to prior arrangement with us. We reserve the right to refuse carriage to any passenger who fails to inform us of relevant information or produce relevant proof at the time of ticket purchase.

8. Flight Schedule & Aircraft Type
Our flight schedules are published in Air China Timetable. The schedules and aircraft types published are for reference only and are subject to change without prior notice.

9. Booking & Ticket Purchase
You can make a booking and purchase a ticket via our website, service hotlines, booking offices or authorized agents. Please make the payment within the required period after booking; otherwise, your reservation will be cancelled automatically.
You need to show your valid travel documents (including but not limited to ID cards, passports, visas, etc) at the time of ticket purchase. Valid travel documents shown at purchase must be the same as those produced at check-in.
The disabled, pregnant and sick passengers need to produce the proof that they are fit enough for the travel. The proof shall to be issued by any of the qualified medical institutions accredited by Air China.

10. Changes to Ticket
If you need to make a change in flight, date or class after you purchase your ticket, please notify us as soon as possible and we will take the appropriate action. You are required to pay applicable fees for changes in accordance with fare conditions. If discount is involved, there may be no seats of the same discount as your original booking on your desired flight. In this case you are required to pay the fare difference in addition to the change fee if the class can be changed.

11. Refund
If you request refund after purchase, please contact us within the validity period of the ticket. We will process your application in accordance with the fare restrictions for your tickets.
If you have to change your travel plan due to reasons on the part of Air China, then you may request refund and you will get an involuntary refund, free of charge. If you request refund of your own accord, then you will get a voluntary refund and be charged a refund fee in accordance with Air China¡¯s applicable regulations.
Your request for refund shall be made at the original location of ticket purchase, and you shall produce valid travel documents to justify your request. In case you have paid for your ticket with your bank card, the refund will be credited to your bank card only.

12. Reconfirmation of Reservations
We do not require reconfirmation of existing reservations for onward or return Air China flights. However, if other carriers require the passenger to reconfirm onward or return reservations, a failure to comply with any such requirement will entitle the concerned carriers to cancel the onward or return reservations. You are very much advised to keep yourself up-to-date on the reconfirmation requirements of concerned carriers.

13. Advance Seating Request (ASR)
You may request your favorite seat in advance on some flights. After purchasing your ticket, you may do so through our website, sales service hotline, ticketing offices or authorized agents, and we will do everything possible to meet your request. However, we cannot guarantee the availability of any particular seat you request. We reserve the right to assign and reassign onboard seats at any time even after boarding of the aircraft, and this may be necessary for operational, safety or security reasons.

14. Check-in Procedures
You can check in either at airport check-in counters or through our CUSS¡¯s (Common Use Self Service). In addition, you can choose to check in online linking to Air China web site through computer or cell-phone, which is a service feature available for some flights.
If you have had the through check in service, you are required to keep the through boarding pass and excess baggage fee receipt carefully.
You are required to produce valid travel documents for your check-in and security check. You are strongly advised to be at the designated airport in advance to an extent that leaves you sufficient time for the relevant formalities. Check-in deadlines differ according to airports. Please visit our website or call our service hotline for further information.

15. Items Prohibited from Carriage as Baggage

Prohibited items include firearms, ammunition, controlled knives and the likes; flammables, explosives, and poisonous and corrosive substances; radioactive and other hazardous materials; items which are harmful to the aircraft safety and prohibited from carriage by law, rules or government regulations; live animals; decomposed and fresh items of pungent odor, such as seafood, durian etc.; items whose packaging, shape, weight, volume or nature is not suitable for carriage; other items hazardous to air safety or prohibited by applicable laws, regulations or government decrees. Please contact us for further information.

16. Items Prohibited from Carriage as or in Checked Baggage

The following items are prohibited from carriage as or in checked baggage: fragile and breakable items, lithium battery.
The lithium content of lithium metal battery shall not exceed 2 grams, and the power capacity of the battery shall not exceed 100Wh (watt hours). Battery with the power capacity ranging from 100Wh to 160Wh can be carried in checked baggage or go with the host device in the carry-on baggage. Carriage of battery with power capacity of more than 160Wh is prohibited.
Please contact us for further information.

17. Items not Advisable to Include in Checked Baggage or Carriage as
It is not advisable for you to include in your Checked Baggage money, negotiable papers, jewellery, precious metals, curios, paintings and calligraphic works, computers, personal electronic devices, samples, or other valuables, important documents, identification documents and prescribed medicine to be taken regularly.

18. Items Restricted from Carriage
The following items are restricted from carriage: precision instruments, electrical appliances, sports equipment, folding or electric wheelchairs for passenger use during the trip, guide dogs, hearing dogs, small animals (limited to domesticated dogs, cats and birds etc.), dry ice and drinks containing alcohol. The above items can get onboard only if they comply with our General Conditions of Carriage for Passenger and Baggage and permission has been granted in advance. Please contact us for specific regulations.

19. Packing of Baggage
Your checked baggage should be properly packed and secured and able to sustain certain pressure for normal operations. We reserve the right to refuse carriage to any baggage that fails to meet requirements, and we shall not be held responsible for any damage arising therefrom.

20. Carry on Items

Item that fails to meet the above regulations shall be checked.
Liquid items in carry-on baggage are subject to government regulations. Please contact us for further information.

21. Limitations on the Dimensions and Weight of Checked Baggage

Baggage that fails to meet the regulations on dimensions and weight shall be transported as cargo.

22. Free Baggage Allowance for Domestic Travel

An additional folding stroller or cradle may also be checked free of charge for each infant.
Any baggage that fails to meet the above regulations on weight will be subject to excess baggage charges.

23. Free Baggage Allowance for International Travel
In general, if Air China operates the geographically longest or most significant stretch of the journey, then for the Free Baggage Allowance the following rules apply:
23.1 Routes between China and Japan and routes to and from the Americas (excluding Hawaii routes).

If Air China operates the flight between Japan and every Continent (via China), then above rules on the Free Baggage Allowance will also apply.
23.2 Hawaii routes and all other routes except between China and Japan and to and from the Americas.

Any baggage that fails to meet the above regulations on weight or size will be subject to excess baggage charges.
If you purchase a ticket at an Air China sales outlet that involves a connecting flight or a ticket on a code-share flight operated by carriers in the U.S. and Canada, the free checked baggage policies in effect when you check in at the operating carrier¡¯s check-in counter may be inconsistent with the free baggage allowance information shown in your ticket. Please make sure to check the website of the operating carriers in the U.S. and Canada or dial the customer service hotline of the operating carrier for specific information about baggage policies prior to your trip.
If you need to check baggage, please arrive at the airport early enough to complete baggage check-in procedures in time to avoid trip delays.

24. Security Check
According to government regulations, all passengers and their checked/ unchecked baggage shall be subject to security check before boarding.

25. Flight Change and Cancellation
In compliance with national laws and government regulations and decrees, in the interest of flight safety, and for any uncontrollable or unforeseeable reasons, we may change the aircraft type or route, and cancel, suspend or delay any flight without prior notice.

26. Overbooking
Overbooking is a common industry practice to reduce the number of empty seats caused by some travelers¡¯ hasty decision to cancel their travel. Therefore, overbooking allows other passengers to have access to more flight options. Overbooking tends to occur on flights that incidence of empty seats is high.
In the event overbooking occurs, we will enlist some passengers as volunteers who are willing to switch to the next available flight or cancel their travel. In case there are not enough volunteers, we will deny some passengers boarding according to our priority boarding list. For the passenger who has not made it on board. We will put the passenger on the next available flight or refund the money, as well as provide the passenger additional compensation.

27. Assistance in case of Irregularity of Flights
In case of flight delay or cancellation caused by equipment maintenance, aircraft deployment, crew rescheduling and other commercial factors on the part of Air China, we will keep you up-to-date on flight information and provide you with meals and hotel accommodations and other services. In case of flight delay or cancellation caused by weather, emergencies, air traffic control, security check and other factors or caused by any personal problems on the part of any passenger, we will keep you up-to-date on flight information and help arrange meals and hotel accommodation for you, but the relevant expenses are payable by the passenger.

28. Damages for Personal Injury to Passengers
We shall make compensation for personal injury to passengers in accordance with the applicable international conventions or laws.

29. Damages for Baggage
For domestic flights, the compensation for checked baggage is up to RMB 100 (or equivalent currencies) per one (1) kilogram (2.2 lbs). Compensation for unchecked baggage is up to RMB 3,000. For the international carriage as specified in international conventions, compensation is made according to the relevant provisions. If actual damage to baggage is valued below the prescribed limit, the compensation will be based on the actual loss. If the weight of checked baggage cannot be confirmed, the compensation will be made according to the free baggage allowance each class is entitled to. The compensation will be confined to proven losses. For loss of baggage with value declaration, the compensation shall be made according to its declared value. Please contact us for specific provisions.

30. Voluntary Insurance of Passengers
Passengers may decide at their discretion to take out personal aviation accident insurance with insurance companies. The payment of this insurance does not waive or reduce the compensation limit of our liability.

Contact us


Service Hotlines
China: 95583
Our international hotlines are in place ready to help you.
Europe: 00-800-86-100-999
North America: 001-800-882-8122
Japan and South Korea: +800-86-100-999

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