Booking & Ticketing
1. How to make a reservation?
To make a reservation on Air China, you will need to reserve a seat by contacting an Air China local sales office. Once a seat is reserved, you will need to purchase your ticket within the specified timeframe required by Air China. If you fail to purchase your ticket within the specified timeframe, the seat reservations will be cancelled.
2. How is the validity period of a ticket calculated?
The validity period of a special fare ticket is calculated according to related regulations. The validity period of a normal fare ticket which includes a one-way, round trip or multiple segment trip is one year. The validity period of an open ticket (non-scheduled flight) is calculated from 00:00 (zero hour) of the day after the date of the ticket issuance. The validity period of a fixed time ticket (scheduled flight) is calculated from the date after the commencement of travel. For all unused tickets, the validity period is one year from the date of issuance.
3. How do I make changes to my ticket?
If you would like to change the flight route, the date of the flight or the class of service, please contact Air China as soon as possible. Changes will be made depending on the type of ticket that was purchased and the seat availability. According to ticket regulations, you may be required to pay an additional fee for any ticket changes.
4. How do I get a ticket refund?
If you would like to request a refund, it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket either at the original purchase place of the ticket or an alternative place agreed upon by Air China.
If you have any questions regarding a ticket change, please contact a
local Air China office.
5. How do I book a ticket for an infant?
Ticket for infants cannot be booked online. You will have to contact a
local Air China office to purchase a ticket for an infant.
6. How do I book a ticket for an unaccompanied minor?
Ticket for unaccompanied minors cannot be booked online. You will have to contact a
local Air China office to purchase a ticket for unaccompanied minors.
Flight Information
1. What happens when there is a change to the flight schedule?
Due to unforeseen travel conditions or other factors, we may have to change the flight schedule after a ticket is issued. In the event of a schedule change or flight cancellation, we will try to notify you by phone or email. We will do our best to advise you of any changes that may be necessary to your ticket. If the alternative options are not suitable, a full refund will be issued.
2.What is the meaning of Code share?
Code sharing is when two or more airlines each use their own flight codes or share a common code on flights operated by one of them. The advantages for the passengers are better connections, lower fares, shorter booking times and quicker baggage handling. Please note that check-in at the airport is usually handled by the operating flight carrier.
3. How can I find out if a specific flight is arriving / departing on time?
We recommend that you use the Air China flight status application on the website homepage.
4. Does Air China offer a downloadable timetable?
Yes, we offer downloadable timetables on our website for your PC, Pocket PC. You will find all the necessary information here.
Check-in
1. How do I check-in for international flights?
Passengers should arrive at the airport within the required time limit. Please bring your valid passport, necessary visas and other valid travel documents that you used during the purchase of your ticket. Be sure to complete all check-in and exit requirements in advance.
2. What is the closing time for check-in on regional and international flights?
For flights originating in Beijing: All of Air China¡¯s Domestic and International flights operate out of T3. Check-in counters for Air China flights will close 60 minutes before departure for domestic flights and 90 minutes before departure for international and regional flights. Boarding gates for all flights will close 10 minutes before departure. Customers connecting between Terminal 3 and Terminal 1 or 2, should plan for a minimum connecting time of 2-3 hours depending on the flight.
3. What type of identification is needed during check-in?
For international flights, passengers will need to show a valid passport, necessary visas and other travel documents that you used during the purchase of your ticket. Please be sure that these documents are in your carry-on baggage and not packed in your checked luggage.
4. May I check-in for my flight online?
Passengers who purchase Air China international e-tickets with travel originating from Vancouver, Hong Kong, Kuala Lumpur, Singapore or London, may choose to check-in and print boarding passes online using the local web sites (Canada, Hong Kong, Malaysia, Singapore, and United Kingdom). With the online check-in service, you can select your seat, accumulate mileage, and print boarding passes one day in advance of your flight. These services are currently available from 14:00 every day for same-day or next-day flights operated by AIR CHINA ONLY. The local web site is provided in English, Simplified Chinese and Traditional Chinese for convenience of all passengers.
5. Can I use web check-in if I have baggage to check?
Yes. After you have successfully checked-in online, you may check your baggage at our designated Web Service Desk at the airport.
6. Can I cancel my flight after checking in online?
Yes. If you have to cancel your flight after you have checked-in online, you may do so either through web or by calling the service hotline at (0086)4008-100-999 at least 3 hours prior to flight departure.
Baggage
1. Which routes have baggage restrictions by weight?
All domestic routes operated by Air China have baggage restrictions by weight.
2. Which routes have baggage restrictions on number of pieces?
International and regional routes operated by Air China have baggage restrictions by number of pieces.
3. What are the baggage restrictions by weight?
Passengers holding adult-fare or child-fare tickets are entitled to a free baggage allowance of 40 kilograms for First Class passengers, 30 kilograms for Business Class passengers and 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high). Passengers holding adult-fare or child-fare tickets are entitled to a free checked baggage allowance of 20 kilograms for Economy Class passengers. Each piece shall not exceed the maximum dimensions of 100 centimeters (long) x 60 centimeters (wide) x 40 centimeters (high).
4. What are the baggage restrictions by piece for First Class and Business Class passengers?
First Class or Business Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked luggage free of charge, each weighing no more than 32 kilograms with total linear dimensions of 158 centimeters or less per piece.
5. What are the baggage restrictions by piece for Economy Class passengers, child passengers and infant passengers?
For China - Japan routes and routes to/from America, Economy Class passengers with adult-fare or child-fare tickets are allowed up to two pieces of checked baggage free of charge, each weighing no more than 23 kilograms with total linear dimensions of 158 centimeters per piece. For routes other than China - Japan routes and routes to/from America, Economy Class passengers with adult-fare or child-fare tickets are allowed one piece of checked baggage free of charge, weighing no more than 23 kilograms with total linear dimensions of 158 centimeters or less;
The infant-fare ticket passenger is allowed one piece of checked baggage free of charge, with total linear dimensions of 115 centimeters. In addition, a foldable baby stroller or bassinet may be checked in free of charge, or may be carried in the cabin if there is room, with approval from the chief flight attendant.
6. What are the baggage restrictions for infant passengers?
For all domestic and international flights, except routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), the free baggage allowance is 10kg (22 lbs) for infant passengers paying 10% of the adult fare.
On routes between China and the US, Canada and Brazil (limited to tickets sold in Brazil for flights departing from Brazil), infant passengers paying 10% of the adult fare are allowed to check one bag free of charge and the maximum dimensions should not exceed 115cm (45 inches).
A baby stroller (if able to fold) or carrying basket may be checked free of charge.
7. What do I do if I realize after the flight that my luggage has been damaged or lost?
Please report damaged or lost luggage immediately to the baggage service counter in the terminal at the arrival airport. If you are unable to make a claim at the airport, you have seven days file a claim in writing with Air China on damaged baggage and 21 days to file a claim in writing with Air China for lost baggage. After this period is up, Air China is no longer obliged to compensate for lost or damaged luggage.
8. How does Air China find lost baggage?
Air China uses the ¡°WT System¡± which does an automatic search for 24 hours after the bags are reported lost. Any findings will be communicated immediately to the passenger. Air China will also contact the Air China office at the original departure location and any transit locations to begin searches through other channels.
9. What is the compensation policy if baggage is lost or damaged on a flight between US and China and Canada and China?
Your flight qualifies under the international transportation policies of the Montreal Convention, which states the baggage compensation limit is 1000 special withdrawing rights for each passenger. A special withdrawing right refers to the special withdrawing right regulated by the International Monetary Fund and one (1) special withdrawing right is valued at 1.37 dollars of which the exchange rate is floating. Baggage compensation shall be confirmed according to related regulations of baggage transportation for Air China.
Please click
here for further details.
10. How much carry-on baggage can I take into the aircraft cabin?
All unchecked baggage must fit under the seat in front of the passenger or in the overhead compartment.
- First and Business Class passengers are allowed up to two pieces of carry-on baggage that do not exceed 8kg (17 lbs) in total.
- Economy Class passengers are allowed one piece of carry-on baggage that does not exceed 5kg (11 lbs).
- Each piece of carry-on baggage should not exceed 5kg (11 lbs) in weight and dimensions of 55cm (21 inches) in length, 40cm (15 inches) in width and 20cm (7 inches) in height.
Baggage exceeding the weight, piece and dimension allowances will be checked in.
11. If I am connecting flights on Air China, do I need to pick up my luggage and re-check it?
Passengers departing from domestic cities who connect through Beijing to domestic/international/regional flights are not required to pick-up their baggage in Beijing if they have checked their baggage through to the destination. This applies on routes such as SHE-PEK-CAN or SHE-PEK-SFO.
Passengers departing from overseas/regional cities who connect through Beijing to international/regional flights are not required to pick-up their baggage in Beijing if they have checked their baggage through to the destination. This applies on routes such as ICN-PEK-ARN or FRA-PEK-HKG.
Passengers departing from overseas/regional cities who connect through Beijing to domestic flights are required to pick-up their baggage and have it inspected at Customs. This applies to routes such as JFK-PEK-HET.
12. What is the charge for excess baggage?
Charges for excess baggage can be determined by calling the local Air China office. Please
contact us for more information.
13. How do I transport bulky or fragile baggage?
Various fares and conditions apply for the transport of musical instruments, bulky baggage, fragile baggage etc. Please obtain the information you need prior to travel by contacting your
local Air China Office.
14. Can my pet travel with me?
Yes. Small animals such as a cat or dog can be transported by Air China in the cargo section. If you would like to take your pet along on your Air China flight, please register the pet when you book your ticket. Please check in your pet at least 120 minutes before the flight departure time.
15. How much do I need to pay for my pet?
Small animals and their containers will be charged as overweight baggage and can be paid for at the check-in counter. Please check-in with your pet at least 120 minutes before departure time. For further details, please
contact us.
16. What documents do I need if I want to travel with my pet?
Animal quarantine certificates and valid certificates for small animals leaving, entering or passing through China should be provided. Please note that Air China has the right to refuse carriage of any animal that appears wild, dangerous, or pregnant.
17. Do I need to book an oxygen cabin for my pet?
You do not need to book an oxygen cabin for your pet. As long as Air China approves the transportation of your pet, it will be accommodated in an oxygen cabin.
In the Air
1. Is it safe to use electronic devices such as CD-players and laptops on the airplane?
For safety reasons it is forbidden to use any electronically operated equipment during take-off and landing. However, after take-off, the cabin crew should inform you when it is appropriate to use your electronic equipment such as MP3 or CD players and laptops. Please note that electronic equipment such as portable telephones, televisions and radio receivers, walkie-talkies and cordless computer mouse devices may not be used at any time during the flight. In you have any questions, please ask a crew member on board the airplane.
2. Am I allowed to smoke on board the airplane?
Air China strictly enforces a non-smoking policy on all of its flights.
Special Services
Unaccompanied children
1. Where can I apply for the unaccompanied children service?
Please apply for the unaccompanied children service at the
local Air China office in the flight departure city.
2. What is the age limit for the unaccompanied children service?
"Unaccompanied minors" refers to children between the ages of 5 and 12 who board the plane without adult accompaniment (those who are at least 18 years of age, with full ability for civil conduct). If your child is over 12 years of age but under 18, you may voluntarily apply for the unaccompanied minor service. Currently, Air China does not operate the Unaccompanied Minor service on connecting flights, so if the itinerary includes connecting or return flights involving other airlines, please contact the actual carrier.
3. What is the service charge for the unaccompanied children service?
For domestic and international flights, it costs RMB 260 or $30 for a one-way direct flight.
4. What documents need to be provided when requesting the unaccompanied children service?
To apply for the unaccompanied children service, you will need to provide your identification and passport as well as the travel documents for your child. You will also need to provide the names, addresses and telephone numbers of the persons who are bringing your child to the airport and picking your child up from the airport so we can contact them.
5. What documents need to be provided if my child is flying by himself/herself?
Your child should have all valid travel documents including tickets, receipts and the application for the unaccompanied children service. Please be sure that all of the documents are safely packed with your child's hand luggage.
6. How does Air China assist my child during check-in and security?
During departure and arrival, we will appoint a special ground handling person to assist your child with all check-in procedures, customs, security checks and baggage retrieval. The special ground handling person will also look after your child and their travel documents while waiting for the flight. Once on the plane, we will send your child to the chief purser who will make sure the flight is enjoyable for your child.
7. What services does Air China provide to my child to ensure security when a flight is cancelled or delayed?
If the flight is delayed, we will appoint someone to look after your child and arrange for accommodations and transportation if needed. We will also contact the person picking up your child and any other Air China departments that might be affected. If the flight is cancelled, we will contact you and return your child safely.
8. How does the person picking up my child at the destination meet my child when the plane arrives?
We will inform the person picking up your child of all flight information in advance. When the flight arrives, we will appoint someone to meet your child and complete all arrival formalities with the chief purser. Once the person picking up your child shows proper identification, a ground handling person will release your child.
9. Is there a limit on the number of infant passengers allowed on each flight?
To ensure flight safety, each aircraft on each route has a specified regulation regarding the number of infant passengers to be allowed on the flight. If you plan to fly with a baby, please notify us about the baby at the time of ticket booking or seat reservation to avoid any flight delays that might result from exceeding the number of infant passengers allowed per flight. We will issue a ticket for you and your accompanying baby as long as doing so complies with the corresponding flight limits on baby carriage.
10. What is the procedure for requesting an infant cradle?
For routes other than Sao Paulo, passengers requesting an infant cradle should go to Air China's designated ticket offices in the departure city at least 48 hours prior to their flight departure time to request a cradle; For the Sao Paulo route, passengers should go to Air China's designated ticket offices at least 72 hours prior to their flight departure time to request a cradle. Remember to bring all travel documents for the adult passenger and the infant when you purchase tickets. Because the number of aircraft with cradles is limited, advance consultation with an Air China business department representative is recommended.
Disabilities
1. How far in advance do I need to contact Air China if I need stretcher service?
Please contact Air China at least 72 hours before the flight departure if stretcher service is needed.
2. What are the regulations for transporting a wheelchair?
Both manual and electronic wheelchairs are transported as checked baggage. They qualify as free checked-baggage so they are not included in baggage allowance limits. If a wheelchair is needed during check-in and has been given the consent of Air China, it will be delivered at the departure gate before boarding.
If an electronic wheelchair is checked, the packing should be as follows:
-
- Wheelchair with leak-proof battery ¨C Ensure the battery does not have a short circuit and it should be securely installed on the wheelchair.
- Wheelchair without leak-proof battery ¨C The battery should not be installed on the wheelchair and should have protective packaging. It should be leak-proof and fixed with a belt, fixture or bracket on the pallet or in the cargo compartment. Ensure the battery does not have a short circuit and it is filled with suitable absorption material to absorb any leaked liquid.
- The packing will be marked as either ¡°BATTERY, WET, WHEELCHAIR¡±, or ¡°BATTERY, WET, WITH MOBILITY AID¡±. Additional labels will be added saying ¡°CORROSIVE¡± and ¡°UPWARD¡±.
3. How do I order a wheelchair?
Please contact Air China at least 72 hours prior to the flight departure if you need a wheelchair for any part of your trip. If you need an on-board wheelchair, please contact Air China at least 36 hours prior to flight departure. Please arrive at the airport two hours before departure to allow sufficient time for completing check-in procedures Please note that there is no charge for wheelchair services.
WCHR refers to wheelchairs provided to passengers who are able to board and disembark aircraft independently, walk to their seats in the cabin and require assistance only between terminal buildings, tarmac and aircraft.
Applicants for WCHR please register with the ticketing office of Air China (including sales agents) within the prescribed time limit:
- For US flights, please apply no later than 48 hours before scheduled flight departure.
- For international and regional flights other than the US, please apply no later than 72 hours before scheduled flight departure.
- For domestic flights in China, please apply no later than 24 hours before scheduled flight departure.
Pregnant woman
1. Can pregnant woman fly with Air China?
Women who are under 32 weeks pregnant can travel as a regular passenger unless they are advised by a doctor not to travel. Women who are over 32 weeks and under 35 weeks pregnant, require a medical certificate that is issued within 7 days prior to departure.
Air China does not allow women on flights in the following circumstances:
-
Over 35 weeks pregnant
- Within 4 weeks of delivery
- Less than 7 days after delivery
Special Meals
1. May I order special meals on Air China flights?
Yes. A variety of special meals are available on Air China flights. The choice of special meals is shown
here.
You may request a special meal when you are booking online, or you may by contact a
local Air China office.
Please note that all special meal requests require a minimum 24 hour notice prior to flight departure. (Exception: Kosher meals require 72 hours notice prior to departure.)
2. How long before my flight do I need to contact Air China if I need a special meal?
Please contact Air China at least 24 hours prior to departure if a special meal (other than a kosher meal) is needed. We do not accept requests for special meals within 24 hours of a flight¡¯s departure time.
3. How long before my flight do I need to contact Air China if I need a kosher meal?
Please contact Air China at least 48 hours prior to departure if a kosher meal is needed. We do not accept requests for kosher meals within 48 hours of a flight¡¯s departure time.
4. If flying on a code-share flight or a charter flight, should the passenger contact the actual carrier or the code-share carrier to request special meals?
For charter flights and code-share flights operated by any Air China code-share partners, passengers should contact the actual carrier to request special meals and must follow the special meal standards of the actual carrier. For charter flights and code-share flights operated by Air China with code-share partners' codes, Air China will confirm special meal requests in accordance with Air China's rules for special meals, if the passenger made the special meal request at the time of booking.
5. How many special meals can one passenger request for one flight?
Each passenger may request only one special meal per flight. In cases of passengers flying with a baby, in addition to the special meal for you, you can also request one baby meal (BBML) for the infant passenger included in your reservation record.
API Information
1. What is API?
API stands for Advance Passenger Information. As security procedures tighten in America, the government requires new passenger information in advance. This new passenger information is in addition to current passenger information and all airlines must comply.
2. What API information needs to be provided by passengers entering America?
Passengers entering America must provide the following information: Name, Sex, Birth Date, Nationality, Travel Certificate Number, Type of Travel Certificate, Valid Period of Travel Certificate, Issuing Country of Travel Certificate, Residing Country and Temporary Address in America. Passengers that are US Citizens, US Permanent Residents or are traveling out of the US within 24 hours do not need to provide a temporary address in America.
3. What API information needs to be provided by passengers leaving America?
Passengers leaving America must provide the following information: Name, Sex, Birth Date, Nationality, Travel Certificate Number, Type of Travel Certificate, Valid Period of Travel Certificate and Issuing Country of Travel Certificate.
4. For passengers staying at multiple addresses in America, what address should be input on the form?
Passengers staying at multiple addresses in America only need to list the first address they are staying at.
5. What details need to be included in the address in America?
Passengers staying in America need to list the street name, city, and state in the address section.
6. Passengers that are students arriving in America before the term starts, what address should be input on the form?
Students should list the first address they are staying at in America whether it is at a relative¡¯s or friend¡¯s house or at a hotel.
7. If a passenger has dual citizenship, which travel certificate information should be input on the form?
Passengers with dual citizenship should input the information from the travel certificate they plan on using to go through immigration in America.
For more information, please call at the
local Air China Office.
Overbooking of Flights
1. What does overbooking mean?
All major airlines sell more seats than flights have available. This practice is called overbooking.
2. Why does Air China overbook flights?
Flights may be overbooked because some passengers do not show up for flights and Air China does not want to have empty seats on an airplane that could be filled with passengers that would want those seats. The amount of additional seats that are sold are based on a close analysis done by Air China based on past trends of flight loads.
3. What happens if more passengers show up than there are available seats?
It seldom happens that passengers having reserved seats cannot get on board. If a flight is overbooked, we will ask for volunteers willing to give up their reservation in exchange for some type of compensation, including a full refund if desired. Passengers who voluntarily give up their seats will be given priority for seats on later flights.
PhoenixMiles
Membership
1. How can I join Air China¡¯s frequent flyer program?
To apply for membership, please fill in the Online Enrollment Application Form which you can find
here. You can also fill in the membership application form at Air China¡¯s ticketing offices, on Air China¡¯s flights and at the airport.
2. When will I receive my membership card after I¡¯ve submitted my application?
Once your application has been submitted, we¡¯ll create your personal data bank. When you have completed two flights that qualify for mileage accrual or have accrued 5,000 km on Air China, we¡¯ll send you an official membership card in the mail. Before you receive your official membership card, please use your temporary member card to earn mileage.
3. Does my membership card qualify me for other services?
PhoenixMiles members are grouped into different levels, and special benefits and services vary depending on what level you are. If you are an elite member, you may be entitled to mileage bonuses, priority on the waitlist and access to airport lounges.
PhoenixMiles member cards are grouped into different levels, and members at different levels are subject to different service charges. If you are an Ordinary Card member or a Silver Card member, you¡¯ll be charged 800km for card reissue and 500km for account consolidation.
4. How can I have my password changed?
You can call our member service hotline at 4006-100-666 to have your password changed. To ensure the safety of your mileage account, we¡¯ll verify with you relevant information in your account, and we¡¯ll accept your new password if we¡¯re sure everything is correct.
You can also have your password changed at any of Air China¡¯s ticketing offices. Be aware that you need to produce your original ID and your original member card. You may ask someone else to have the password changed. That ¡°someone¡± must also provide your original ID and your original member card and identify himself/herself with his/her own original ID.
5. How can I know the details of my account?
6. When should I produce my membership card?
In make sure that mileage is credited to your account, you should produce your membership card when booking a flight, collecting your ticket, checking in or using the services of any of Air China¡¯s partner.
7. What should I do if my card is damaged or lost?
If your card is damaged or lost, please call us at 0086 4006 100 666/0086 10-84597799 to have your card reissued. We¡¯ll reissue a new card for you within a month, and your membership number will not change. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 800km which will be deducted from your mileage account.
8. What should I do if I have more than one account? Can I consolidate my accounts?
Owning many card numbers results in mileage accrual in different mileage accounts, and that makes it difficult for you to benefit from your mileage accrual. Accounts can be consolidated. If you are a Platinum Card member or a Gold Card member, the service is free of charge. If you are a Silver Card member or an Ordinary Card member, the cost is 500km which will be deducted from your mileage account.
Mileage Accrual
1. How can I accrue mileage?
Please produce your membership card when booking and checking in for a flight of Air China or any of its partners. Keep a copy of your ticket and the original copy of your boarding pass until you are sure that your mileage has been credited to your account.
When booking a flight and check in-through the Air China¡¯s website, or if you check-in through the self-service kiosks at the airport, please enter your card number. The mileage will be credited automatically to your mileage account.
2. How can I have my mileage credited for past flights?
If the mileage is not credited to your account within 2 weeks after your travel, please send by email or fax a copy of your ticket, the original copy of your boarding pass and your card number to our Members Services Center, or have the documents delivered to any of Air China¡¯s ticketing offices or Air China PhoenixMiles counters at Beijing airport¡¯s Terminal 3. Once this information is received and validated, your mileage will be credited to your account.
3. How far back can I get flights credited to my account?
Mileage can be credited to your account within 6 months from the day you fly or use the services of any of Air China¡¯s partners. Any mileage that¡¯s beyond 6 months will not be credited.
4. Can my family or friends contribute to my mileage account when they fly?
No, only you can accrue mileage in your account when you fly.
5. Can I accrue mileage when flying with any of the Star Alliance carriers?
Yes, since Air China is a member of Star Alliance, you can accrue mileage when flying on a Star Alliance operated and coded flight. Please note that the mileage counts towards your status in the program, but the number of flight segments does not.
6. When I use the services of any of Air China¡¯s partners, when will the mileage enter into my account? If my mileage is missing, how can I get it credited?
Qualifying mileage will be entered into your account within 2 months after you use the services. If your mileage is missing, please contact the partner in question to have your mileage credited to your account.
Award Request
1. What qualifies me for my first award request?
If you have flown a cumulative total of 4 flight segments (on flights operated by Air China) or a cumulative total of 20,000km within 2 calendar years, you can request your first award.
2. How can I request award travel?
Check to make sure that an award seat is available on your desired flight of a Star Alliance carrier. You can get your award ticket at any of Air China's ticketing offices. You need to produce the original copy of your valid ID and the original copy of your membership card, and enter your password. If you ask someone else to do this for you, in addition to the original copies of your valid ID and your membership card, that person must produce the original copy of his or her own valid ID.
3. How can I request award travel?
Check to make sure that an award seat is available on your desired flight of a Star Alliance carrier. You can get your award ticket at any of Air China's ticketing offices. You need to produce the original copy of your valid ID and the original copy of your membership card, and enter your password. If you ask someone else to do this for you, in addition to the original copies of your valid ID and your membership card, that person must produce the original copy of his or her own valid ID.
4. When can I request an award with my mileage?
If you have flown a cumulative total of 20,000km or a cumulative total of 4 flight segments (involving CA-operated and CA-coded flights), you can request your first award. An award can take the form of free travel, free class upgrade or products from the PhoenixMiles Shopping City.
5. Can I get free tickets from the Member Services Center?
Yes. If you have a credit card from Bank of China, Merchants' Bank of China, CITIC Bank or Minsheng Banking Corporation, and the credit card does not have a password, call us at 400-6100-666. Press key 1 and then key 4. This process allows you to request an award ticket on domestic flights (excluding flights to and from Lhasa) operated by Air China, Shandong Airlines and Shanghai Airlines (only round trip).
6. What number should I dial if I have any questions about ticketing?
Call us at 0086 4008-100-999.
Elite Member Status
1.How can I be upgraded to the Elite Member status?
You will be upgraded to a higher status in the program provided that you meet certain requirements within 12 months.
Once you have accrued 40,000 kilometers or 30 flight segments, you will be automatically upgraded to Silver.
Once you have accrued 80,000 kilometers or 50 flight segments, you will be automatically upgraded to Gold.
Once you have accrued 160,000 kilometers or 90 flight segments, you will be automatically upgraded to Platinum.
2. I have been upgrated to a new status. When can I get my new membership card?
You will receive your Elite Membership card by mail within 2 to 3 weeks after the day of your upgrade.
Contact the Member Services Center
How can I contact the Member Services Center?
You may reach us via any of these methods:
Member Service Hotlines
¡¡
Tel£º86-10-84597799 or 4006-100-666¡¡
Fax£º86-10-84798686¡¡
Business Hours (Staff) £º 8¡Ã00AM - 6¡Ã00PM (PEK Time)
E-mail
¡¡
ffp@airchina.com
Post
Beijing P.O.Box:100071-666 P. R. China
Postal Code£º100071
Phoenixmiles Website ¡¡
http://www.phoenixmiles.com
http://ffp.airchina.com.cn
