Rescheduling and Refund Information for Japan Flights
2011-03-12

On March 11, 2011, a magnitude 8.9 earthquake struck off the coast of Honshu Island, Japan, causing airports in Narita, Haneda and Sendai to be closed.

Air China will pay close attention to local conditions and adjust flights accordingly.

To avoid an economic loss for passengers, Air China will provide free rescheduling or refunds for passengers holding Air China tickets to or from Japan, or qualifying tickets that connect to Air China¡¯s China-Japan route.

 The details are as follows:

1.      Qualifying  time period

Travel dates beginning on March 11, 2011 until March 17, 2011.

 

2.      Qualifying tickets

Tickets on Air China¡¯s China-Japan route and tickets on Air China flights that connect to the China-Japan route.

 

3.      Ticket changes and refunds

Passenger requirements for rescheduling, refunds or endorsements will be considered non-voluntary and will be exempt from charges.