Call Center

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Call Center

The Philippines	Tel：00+80086100999 Business Hour: 08:30-18:00 Monday to Sunday
Hong Kong	Tel：001/006+80086100999 Business Hour: 08:30-18:00 Monday to Sunday
Singapore	Tel：001+80086100999 Business Hour: 08:30-18:00 Monday to Sunday
Australia	Tel：00800 86 100 999 Business Hour: 10:30-20:00 Monday to Sunday
Americas	Tel: +1-800-882-8122 Fax: +1-310-322-1133 Business Hours (Pacific Time): 06:00-21:00 Monday - Friday 07:30-16:00 Saturday, Sunday and public holidays
China	+86-95583 +86-10-59281588
Europe (except Russia)	Tel: 00-800-86-100-999 (For fixed-line phone call only) Fax: 0049-52-418-089-888 Business Hours 8:00-21:00 From 18:00 - 21:00 hour, only English and Chinese languages are available Monday to Friday Services: ticket reservation and selling, website support, after-sale services, flight information inquiry
Europe (Russia only)	Tel: 810-800-86-100-999 Fax: 0049-52-418-089-888 Business Hours 9:00-21:00 From 19:00 - 21:00 hour, only English and Chinese languages are available Monday to Friday Services: ticket reservation and selling, website support, after-sale services, flight information inquiry
Japan	Japanese Call Center 800-86-100-999 (toll free) Service hours: 09:00 to 18:00 throughout the year (Japan local time). ※If you are calling from Japan from a fixed line telephone or mobile phone, please dial the international access numbers corresponding to your telephone company: 001-010 (KDDI) 0033-010 (NTT) 0041010/0061-010 (SOFTBANK) ※If you are calling from China, please use a fixed line telephone with international service and dial 00-800-86-100-999. ※ The Japanese call center provides service in Chinese and English. ※ The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. Japan's Regional Call Center 0120-474-999 (toll free) 03-3501-1801 (fax) ※ If you are calling from an overseas mobile phone or public phone, please dial 03-5251-0711. Service hours: 09:30 to 17:30, Monday through Friday. Service is not available on weekends and national holidays. ※ The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express. China’s Regional Call Center ＋86-10-95583 (reservations, ticketing, etc) If you are calling from China, please dial 95583 and select number key 4 for service in Japanese. Service hours (for fixed line telephones only): 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time).
Korea	Toll free number for call center 1) If you are calling from Korea, please press 001-80086-100-999 and then press 1 for Korean (toll free service) 2) If you are calling from China, please press 95583 and then press 5 for Korean ( payable service) Business Hours: Every day from 09: 00 a .m. through 6:00 p.m. (Based on Korean time, all year-round) Telephone number of all reservation dept. of Air China Seoul, Pusan and TaeGu branch in Korea area are no change and served as usual (Monday through Friday).