Call Center
The Philippines Tel00+80086100999
Business Hour: 08:30-18:00 Monday to Sunday
Hong Kong Tel001/006+80086100999
Business Hour: 08:30-18:00 Monday to Sunday
Singapore Tel001+80086100999
Business Hour: 08:30-18:00 Monday to Sunday
Australia Tel00800 86 100 999
Business Hour: 10:30-20:00 Monday to Sunday
Americas Tel: +1-800-882-8122
Fax: +1-310-322-1133
Business Hours (Pacific Time):
06:00-21:00 Monday - Friday
07:30-16:00 Saturday, Sunday and public holidays
China +86-95583 +86-10-59281588
Europe
(except Russia)
Tel: 00-800-86-100-999 (For fixed-line phone call only)
Fax: 0049-52-418-089-888
Business Hours
8:00-21:00
From 18:00 - 21:00 hour, only English and Chinese languages are available
Monday to Friday
Services: ticket reservation and selling, website support, after-sale services, flight information inquiry
Mobile phone users may incur charges.
Europe
(Russia only)
Tel: 810-800-86-100-999
Fax: 0049-52-418-089-888
Business Hours
9:00-21:00
From 19:00 - 21:00 hour, only English and Chinese languages are available
Monday to Friday
Services: ticket reservation and selling, website support, after-sale services, flight information inquiry
Japan Japanese Call Center
800-86-100-999 (toll free)
Service hours: 09:00 to 18:00 throughout the year (Japan local time).
If you are calling from Japan from a fixed line telephone or mobile phone, please dial the international access numbers corresponding to your telephone company:
001-010 (KDDI)   0033-010 (NTT)   0041010/0061-010 (SOFTBANK)
If you are calling from China, please use a fixed line telephone with international service and dial 00-800-86-100-999.
The Japanese call center provides service in Chinese and English.
The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
Japan's Regional Call Center
0120-474-999 (toll free)   03-3501-1801 (fax)
If you are calling from an overseas mobile phone or public phone, please dial 03-5251-0711.
Service hours: 09:30 to 17:30, Monday through Friday. Service is not available on weekends and national holidays.
The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
Chinas Regional Call Center
86-10-95583 (reservations, ticketing, etc)
If you are calling from China, please dial 95583 and select number key 4 for service in Japanese.
Service hours (for fixed line telephones only): 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time).
Korea Toll free number for call center
1) If you are calling from Korea, please press 001-80086-100-999 and then press 1 for Korean (toll free service)
2) If you are calling from China, please press 95583 and then press 5 for Korean ( payable service)
Business Hours: Every day from 09: 00 a .m. through 6:00 p.m. (Based on Korean time, all year-round)
Telephone number of all reservation dept. of Air China Seoul, Pusan and TaeGu branch in Korea area are no change and served as usual (Monday through Friday).