Air China Limited General Conditions of International Carriage for Passenger and Baggage
(Effective December 1, 2007)
Article 1 - Definition | Article 2 - Applicability | Article 3 - Tickets | Article 4 - Fares, Taxes, Fees and Charges | Article 5 - Reservations | Article 6 - Check-in and Boarding | Article 7 - Refusal and Limitation of Carriage | Article 8 - Baggage | Article 9 - Schedules, Delays, Cancellation of Flights | Article 10 - Refunds | Article 11 - Conduct Aboard Aircraft | Article 12 - Arrangements for Additional Services | Article 13 - Administrative Formalities | Article 14 - Successive Carriers | Article 15 - Liability for Damage | Article 16 - Time Limits for Complaints | Article 17 - Other Conditions | Article18 - Effectiveness and Modification

Article 3 - Tickets

3.1 General Provisions

3.1.1 We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification as the Passenger named in the Ticket.

3.1.2 A Ticket is not transferable.

3.1.3 Some Tickets are sold at discounted fares which may be partially or completely non-refundable. You should choose the fare that best suits to your needs.

3.1.4 If you have a Ticket, as described in 3.1.3 above, which is completely unused, and you are prevented from traveling due to Force Majeure, we will provide you with a credit of the non-refundable amount of the fare, for future travel on us, subject to deduction of a reasonable administration fee, provided that you promptly advise us and furnish evidence of such Force Majeure.

3.1.5 The Ticket is and remains at all times the property of the issuing carrier.

3.1.6 Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered, other than by us or our Authorized Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket that has been duly issued in your name.

3.1.7"a"In case of loss or mutilation of a Ticket (or part of it) by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request and after our validation, we will replace such Ticket (or part of it) by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign an agreement to reimburse us for any costs and losses, up to the value of the original Ticket, which are necessarily and reasonably incurred by us or another carrier for misuse of the Ticket. We will not claim reimbursement from you for any such losses which result from our own negligence. The issuing carrier may charge a reasonable administration fee for this service, unless the loss or mutilation was due to the negligence of the issuing carrier, or its agent.

3.1.7(b) Where such evidence is not available or you do not sign such an agreement, the carrier issuing the new Ticket may require you to pay up to the full Ticket price for a replacement Ticket, subject to refund if and when the original issuing carrier is satisfied that the lost or mutilated Ticket has not been used within one year after the ticket issuing date or the travel commencement date. 3.1.8 A ticket is valuable and you should take appropriate measures to safeguard it and ensure that it is not lost or stolen.

3.2 Period of Validity

3.2.1 Except as otherwise provided in the Ticket, these Conditions of Carriage, or in applicable Tariffs which may limit the validity of a ticket, in which case the limitation will be shown on the Ticket, a Ticket is valid for:

3.2.1(a) Subject to the first travel occurring within one year from the date of issue, one year from the date of first travel under the Ticket; or

3.2.1(b)If no portion of the Ticket is used, one year from the date of issue.

3.2.2 When you are prevented from traveling within the period of validity of the Ticket, because we are unable to confirm a reservation at the time you request , the validity of the Ticket will be extended, or you may be entitled to a refund in accordance with Article10.

3.2.3 If after having commenced your journey, you are prevented from continuing your travel within the period of validity of the Ticket by reason of illness, we may extend the period of validity of your Ticket until the date when you become fit for travel or until our first flight after such date, from the point where the journey was interrupted on which space is available in the class of service for which the fare has been paid. Such illness must be attested to by a medical certificate. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the Electronic Coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date when you become fit for travel which is shown on the medical certificate. In these circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.

3.2.4 In the event of the death of a Passenger enroute, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the period of validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger's Ticket and those of his or her immediate family who are accompanying the Passenger, may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death shown on the death certificate.

3.3 Coupons Sequence and Use

3.3.1 The Ticket you have purchased is valid only for the transportation shown on the Ticket from the place of departure via any Agreed Stopping Places to the final place of destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. The Tariff for your fare forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket when issued.

3.3.2 Should you wish to change any aspect of your transportation, you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. Should you be required to change any aspect of your transportation due to Force Majeure, you must contact us as soon as practicable and we will use reasonable efforts to transport you to your next Stopover or final destination, without recalculation of the fare.

3.3.3 Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation. The unused Coupons of your Ticket will have no value.

3.3.4 While some types of changes will not result in a change of fare, others, such as changing the place of departure or reversing the direction you travel, can result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.

3.3.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved, as shown in the Flight Coupon. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.

3.3.6 In the event you do not show up for any flight, for which you are holding a reservation, without advising us in advance, we may cancel your return or onward reservations as shown in your Ticket. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

3.4 Name and Address of Carrier

Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the Ticket, or ,in the case of an Electronic Ticket, as indicated for our first flight segment in the Itinerary/Receipt.